Hosting Exit Feedback Survey

May we please ask your name and the organisation you represent?*

OVERALL SATISFACTION

Overall, how satisfied were you with our NGNY hosting services?*

CUSTOMER SUPPORT

How satisfied were you with the customer support provided during your time with us?*

SERVICE QUALITY

How would you rate the quality of our hosting services, including uptime, speed, and reliability?*

SERVICE QUALITY

What were the primary reasons for deciding to switch to a different hosting provider?

FEATURES and CAPABILITIES

Were there any features or capabilities that you felt were missing from our hosting service offering?

PRICING and VALUE

How do you perceive the value for money of our hosting services provided?*

PRICING AND VALUE

Did pricing influence your decision to leave?*

EASE OF USE

How easy did you find managing your hosting services with us?

KEY FACTORS FOR LEAVING?

What were the primary reasons for deciding to switch to a different hosting provider?*

RECOMMENDATION

How likely are you to recommend our services to others based on your experience?

FUTURE CONSIDERATION

Would you consider returning to our services in the future? If so, what would bring you back?

ADDITIONAL FEEDBACK

Is there any other feedback or suggestions you would like to provide to help us improve?