Hosting Exit Feedback

To ensure our Hosting team continues delivering high-quality service and reliable product offerings, we invite you to participate in a service feedback forum. Your insights will help us refine our processes, identify areas for improvement, and enhance our hosting frameworks and support services.

We greatly appreciate your time and valuable feedback, which will be used constructively to drive meaningful improvements across our Web Hosting solutions.

Thank you for your support and participation.

Regards,

The NGNY Hosting Team

"*" indicates required fields

May we please ask your name and the organisation you represent?*

OVERALL SATISFACTION

Overall, how satisfied were you with our NGNY hosting services?*

What key factors influenced your previous response regarding our hosting service?*

CUSTOMER SUPPORT

How satisfied were you with the customer support provided during your time with us?*

SERVICE QUALITY

How would you rate the quality of our hosting services, including uptime, speed, and reliability?*

SERVICE QUALITY

What were the primary reasons for deciding to switch to a different hosting provider?

FEATURES AND CAPABILITIES

Were there any features or capabilities that you felt were missing from our hosting service offering?

PRICING AND VALUE

How do you perceive the value for money of our hosting services provided?*

PRICING AND VALUE

Did pricing influence your decision to leave?*

EASE OF USE

How easy did you find managing your hosting services with us?*

What key factors influenced your previous response regarding our hosting service?*

Was your decision to host with us influenced by our Indigenous ownership?*

How important was partnering with an Indigenous owned service provider in your decision-making when choosing a hosting service?

KEY FACTORS FOR LEAVING?

What were the primary reasons for deciding to switch to a different hosting provider?*

RECOMMENDATION

How likely are you to recommend our services to others based on your experience?

What key factors influenced your previous response regarding our hosting service?

FUTURE CONSIDERATION

Would you consider returning to our services in the future? If so, what would bring you back?

ADDITIONAL FEEDBACK

Is there any other feedback or suggestions you would like to provide to help us improve?

Hosting Exit Feedback

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