ONLINE SURVEY INTRODUCTION & PARTICIPANT GUIDE
Audience: Aboriginal Housing Clients
PARTICIPANT ENGAGEMENT GUIDE CONTENT
Why are we sending you this survey?
We believe in the human centred approach to develop and improve technology solutions and products.
As an Aboriginal person and a Homes NSW client you have a unique lived experience and we need to hear from you to help enhance the MyHousing online services for Aboriginal people in NSW and the wider Homes NSW client base.
How to complete the Survey
- The survey will take approximately 20 - 30 minutes to complete
- The survey is entirely online and can be completed on your Phone, Tablet or a computer
- Please Take your time to read and think about your responses
- Once you start, you will need to complete the survey at that time as your answers will not be saved until you submit your response
- We know you are busy, so we recommend to:
- Plan to have some quiet time in your day / week. The survey can be completed 24 hours a day x August.
- Make a cuppa, get a snack and find a comfortable spot to complete the survey.
Is there any incentive to complete the survey?
All participants who complete the survey can choose to go into the draw to win an Apple iPad Air valued at $1,460.00.
Do I need anything to participate?
- A device to complete the survey on. Your phone, tablet or computer will work.
- You need at least 30 minutes of spare time to complete the survey questions.
- An email or phone number to enter the draw for the Apple iPad.
Is there another way to participate?
Yes. We are conducting group sessions to gather direct feedback from Aboriginal housing clients.
At the end of the survey you will be asked if you would like to participate in one of these sessions.
The sessions will go for up to 90 minutes and will be run by the NGNY team to get your personal perspective and insights on the MyHousing online services.
How to enter the draw for the iPad
- You will need to complete the survey
- We will need to know your name & contact details
- You will need to choose the colour of iPad you would like!
What will we do with your feedback
- We will use your feedback to help NGNY understand trends and insights into the way Aboriginal Housing Clients use technology and how Aboriginal Housing Clients use the MyHousing online services.
- Our aim is to gather ideas through your feedback and deliver recommendations that will lead to improvement of the MyHousing online services for Aboriginal Housing Clients and the wider Homes NSW clients.
- Your answers will be confidential and the collected data is de-identified.
- The contact information you provide will only be used in relation to entering the draw for the iPad.
At the completion of the project any personal information provided through the survey will be deleted.
Giveaway Terms & Conditions
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Sydney Office: 331/67-71 Jones St,
Ultimo, 2007 NSW
www.ngny.com.au